| I have been using Account Ability with Figtree StockTrack software to prepare forms 1099-DIV and 1099-B. As Figtree was acquired by TS Partners, can I still use Account Ability to prepare forms 1099-B and 1099-DIV? |
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Prior Figtree StockTrack users can order Account Ability directly from IDMS by calling 888-IDMSINC or 631-249-7744. In addition to creating, printing and e-filing forms 1099-B and 1099-DIV, Account Ability files forms 1098, 1099-A, 1099-C, 1099-G, 1099-INT, 1099-K, 1099-Q, 1099-R, 1099-S, 5498, 5498-ESA, 5498-SA, 3921 and 3922. Account Ability users also receive free 24/7 technical support. |
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| Why are my amounts truncating the cents on my forms and control reports? |
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This can be caused by a setting in your Windows regional currency settings. Go to the Windows control panel applet and click on the Region option (Region and Language option on Windows 7). Then click on additional settings button, select the currency tab and check the "No. of digits after decimal entry" field and make sure it is set to 2 and not 0. |
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| Why does Account Ability complain that the IDMS Tax Fonts are not installed? |
If you installed Account Ability, or a concurrent user license, normally then the IDMS Tax Fonts should install and be seen by the application. If they do not appear, make sure your fonts folder is not encrypted.
To check this, right-click the fonts folder (C:\Windows\Fonts) and select properties. On the 'General' tab click the 'Advanced' button. Make sure the folder is not encrypted (see Encrypt contents to secure data). |
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| Which port does help desk support's TeamViewer use? |
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By default TeamViewer uses only the outgoing port 80 (HTTP) - no firewall configuration is necessary. Alternatively you can open port 5938 (TCP) for outgoing connections. If connection problems persist, you can also try opening port 5890. |
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| What is the Export Control Classification Number (ECCN) for Account Ability? |
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ECCN=EAR99, applies to all versions, updates, and service packs. No license is required for the export of this software to the mass marketplace. |
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| I cannot remember the password for one of my accounts. Can you help me? |
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Possibly. Account Ability maintains an encrypted key of each password you enter. If this key has not been erased from your system, IDMS can determine your original password. Call our support at 1-888-IDMSINC and a technician will be more than happy to assist you. |
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| Is there a way to print mailing labels with Account Ability? |
Although Account Ability does not print mailing labels directly, one can use the 'Export' feature of Account Ability to generate a text file that can be merged with Microsoft Word, Excel, or any other mailing label program capable of mail merge. Using a mail merge rather than a specific label format, one can format mailing labels to any label he/she desires.
To export recipient information, select 'Export' from the 'File' menu of the desired tax form. This will display the 'Export Options' dialog. Select the fields to be exported and click the 'Begin' button. A comma separated text file will be created for you in the folder you specify. |
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