| Why does the 2012 version hang at startup? |
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Although this is rare, few users have experienced this problem on Windows 7. To fix this problem you will need to install the latest service pack. Contact our technical support dept. at 1-888-IDMSINC (436-7462) for assistance and have your serial number available. |
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| I received "Error 1722: The RPC Server is Unavailable" and Account Ability quits. Why? |
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The PRINT SPOOLER SERVICE on your Windows server is probably disabled. |
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| Why do I get the message 'Unable to allocate a user socket' when trying to open a client file? |
If you exit Account Ability normally, then you should never see this message unless, of course, you truly exceed the number of licensed concurrent users of Account Ability.
To correct this error using version 2006 or prior,
(a) Have all users exit Account Ability
(b) Start Account Ability on one workstation
(c) Select 'Verify' from the Client Management 'Tools' menu.
To correct this error using version 2007 or later,
(a) Have all users exit Account Ability
(b) Start Account Ability on one workstation
(c) Select 'Logged Users' from the 'Module' menu
(d) Click the 'Verify' button. |
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| Every time I start Account Ability from my server I get an "Open File - Security Warning" message. Is there a way to suppress this message? |
The "Open File - Security Warning" message is coming from Windows, not Account Ability. This behavior is new in Windows XP SP2 because of the addition of the Attachment Execution Services (AES). The easiest way to workaround this message is to change the SEE_MASK_NOZONECHECKS environment variable. Have your system administrator temporarily change the SEE_MASK_NOZONECHECKS environment variable to 1.
WARNING: It is suggested that you not use this as a permanent system environment variable because it will disable all Zone Checking. |
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| I received a 5004 error when starting Account Ability. What does this mean? |
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This error is coming from the Advantage Client Engine (ACE). Ensure that you have full rights to the Account Ability installation folder. If you do, try installing the latest service pack from Account Ability's Download Page |
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| Why does the message "Version information is unavailable? Reinstall Account Ability." appear when I start Account Ability? |
Account Ability failed to retrieve its version number at startup. Although this should rarely happen, it has been known to occur on Novell servers. Try uninstalling and reinstalling the application.
SUGGESTION: If you are installing Account Ability to a Novell server, try installing to a shorter path name without spaces (e.g. F:\AA)
NOTE: Any existing data will not be lost. |
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| I received error 5185 when starting Account Ability. What does this error mean and how can I correct it? |
Advantage Local Server connections are restricted when used from a web server, an application server, a terminal server, or any other type of middleware or server product used to access data on behalf of remote computers. If you receive this error, it is because Account Ability attempted to make a local server connection from one of these restricted environments.
Solution: Add the following lines to the end of the ADS.INI file
[SETTINGS]
MTIER_LOCAL_CONNECTIONS=1
NOTE: You will find the ADS.INI file in the Account Ability installation folder. This file can be edited using any text editor, such as Windows NOTEPAD.
IMPORTANT
Pursuant to iAnyWhere's licensing agreement, ... if an application is distributed to work without the Advantage Database Server (i.e., it uses the Advantage Local Server to access data), the application must act as a "client" that directly accesses and uses the data. To be specific, only computers that have the Advantage Local Server DLL loaded into memory can have access to the data that is obtained by that Advantage Local Server DLL. The application cannot act as "middleware" or as a "server" by having the data forwarded by any means to a separate computer. In other words, it is illegal to use the Advantage Local Server with a Web server, an application server, a terminal server, or any other type of middleware or server product to access data on behalf of remote computers. An Advantage Database Server (a.k.a. remote server) product must be purchased and used to allow this SOFTWARE PRODUCT to access data on behalf of applications running on remote computers. |
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| I received error 7077 when starting Account Ability. What does this error mean and how can I correct it? |
You are probably running an older version of the Advantage Database Server (ADS). Users complaining of this error were running ADS version 6.2 with CCH software.
Solution: Either update ADS to version 8 or force Account Ability to use the Advantage Local Server (ALS), which ships with Account Ability. |
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