||Account Ability Technical Support
Toll Free Technical Support for All Users of Account Ability.
Frequently Asked Questions (FAQs)
Before contacting IDMS technical support be sure to check our knowledge
base of most Frequently Asked Questions.
Are you faced with a task that you don't know
how to handle? The Tips Knowledge Base will
probably have a solution.
Send your questions to firstname.lastname@example.org.
Be sure to include your telephone number and serial number since it may
be necessary for a technician to call you back. Users of Account Ability
are encouraged to email their questions from the Account Ability Help
menu. Support requests via email are monitored regularly, especially during
Toll Free Support
Call 1-888-IDMSINC (436-7462) or 1-800-582-5831 between the hours of 9:30
AM and 6:30 PM EST, Mon-Fri. Generally, you will always get a voice, however,
during the peak of the tax season support lines are extremely busy and
you may be asked to leave voice mail. IDMS takes every support call seriously
and works with each caller until the problem is solved, so, please be
patient. We will try to return your call within 6 hours. On weekends and
after hours, see E-Mail Support above.
Help Desk (Remote Desktop) Support —
Generate a Session ID and Password
With this level of support a technician connects directly to your PC via
a 128-bit secured internet connection that you initiate. The
connection requires a system generated session ID and Password that you
provide to the technician. Once connected, the technician will work with
you interactively in order to solve the problem at hand. At the end of
the session, the secured connection is destroyed and cannot be reinstated
without a new session ID and Password.
Data Conversions — We Will
Convert Your Database to Account Ability Free of Chage
Are you considering making a change from your current W2, 1099 software
to Account Ability? If so, IDMS can assist you in converting your existing
database free of charge. We have converted many users of WinFiler,
1099Pro, 1099Express, Convey, EG Systems W2/1099 Filer, 1099FIRE, W2 Mate
Software and AMS 1099-ETC. For more information, contact IDMS technical
support at 888-IDMSINC (436-7462).